Five star hotel room standards
1. Room quantity and area standard: There are at least 50 rooms (sets) available for rent, and 70% of the room area (excluding bathrooms and corridors) is not less than 20 square meters. There are single rooms, suites, luxury suites with at least 5 rooms, and rooms for people with disabilities. The equipment in this room can meet the general living requirements of people with disabilities.
2. Decoration reference standard: Deluxe decoration, with luxurious cushioned beds, desks, wardrobes and hangers, coffee tables, chairs or simple sofas, bedside tables, bedside lamps, table lamps, floor lamps, full body mirrors, luggage racks and other high-end supporting furniture. The interior is covered with high-end carpets or high-quality wooden flooring. Adopting regional lighting with good illumination of the target object.
3. Basic equipment standard: There is a bathroom equipped with a high-end toilet, dressing table (equipped with a basin and dressing mirror), bathtub with a shower head (if there is a separate shower room, the shower head can be omitted), shower curtain, and clothes hanging rope. Take effective anti slip measures.
The bathroom is decorated with luxurious building materials for the floor and walls, with elegant and soft colors. It adopts partitioned lighting and the target object has good illumination. There is a good exhaust system, 110/220V power socket, and telephone auxiliary unit. Equipped with a hair dryer and a weight scale. 24-hour supply of cold and hot water.
4. Communication equipment standard: There are direct domestic and international long-distance calls available. The telephone is equipped with instructions for use and a local telephone directory.
5. Information equipment standards: There are color televisions, audio equipment, and closed-circuit television broadcasting systems. There shall be no less than 16 broadcast channels, including satellite TV programs or self-produced programs, with channel instructions and program lists. The broadcast content should comply with the regulations of the Chinese government. The self-produced programs has at least two channels, which are broadcast at least twice a day, and the end time of the evening broadcast is not earlier than 1:00 a.m.
6. Equipment guarantee standard: Equipped with highly effective noise and sound insulation measures, including inner curtains and outer shading curtains. There are stationery items that are suitable for the hotel’s star rating, including a hotel service guide, price list, accommodation regulations, introductions to local tourist attractions, local tourist traffic maps, and newspapers that are suitable for staying guests.
7. Various service standards: The guest rooms and bathrooms are fully organized once a day, bed sheets and pillowcases are replaced daily, guest supplies and consumables are fully replenished, and guests are requested to enter the room for cleaning and organization at any time, and guest supplies and consumables are replenished. Provide turndown service, place goodnight cards, flowers, or gifts. 24-hour provision of hot and cold drinking water, ice cubes, and free tea or coffee.
There is a mini bar (including a small refrigerator) in the guest room, providing sufficient drinks and placing strong liquor in appropriate positions, with drinking utensils and wine lists available; Guests in the room can receive additional chairs and tea services upon request. Provide wake-up service and message service; Provide dry cleaning, wet washing, ironing, and repair services for clothing, which can be returned to customers within 24 hours. We offer expedited service within 16 hours.
8. Delivery service standards: There is a delivery menu and beverage list, and 24-hour Chinese and Western breakfast and main meal delivery services are available. There are no less than 10 types of dishes for delivery, no less than 8 types of beverages, and no less than 6 types of sweets. There is a delivery sign that can be hung outside the door. Provide shoe polishing services. Provide shoe polishing services.
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